Frequently Asked Questions
Everything you need to know about your Mark Cross experience, from shipping to our heritage craftsmanship.
What is the standard shipping timeframe for domestic orders?
Orders are typically processed within 1-2 business days. Standard ground shipping within the United States generally takes 3-5 business days to arrive.
Do you offer international shipping?
Yes, Mark Cross ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What is your return policy for leather goods?
We accept returns of unused, unworn, and undamaged items with all original tags and packaging within 14 days of delivery. Please note that personalized or final sale items are not eligible for return.
How should I care for my Mark Cross leather bag?
To maintain the integrity of our fine leathers, we recommend avoiding prolonged exposure to direct sunlight or moisture. Store your bag in its provided dust bag and clean with a soft, dry cloth. For deep conditioning, please consult a leather specialist.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and interest-free installment plans through Affirm.
Are your products covered by a warranty?
Mark Cross stands behind the quality of our craftsmanship. We offer a one-year warranty on all handbags and accessories covering manufacturing defects. This does not include normal wear and tear or accidental damage.